Management of Service Providers

A fool-proof service provider recruitment program provides a barrier for only materials and services of acceptable quality in the manufacturing process.

This course shows the importance of following a uniform recruitment process. The process should include the evaluation of the service provider’s reputation in the market and the quality of the materials or services they provide.

A credible monitoring process ensures that the quality provided is consistent. Hence, your recruitment team should include qualified professionals. Consequently, the company’s image will be preserved and the consumers interests protected.

In this course, we provide a synthesis of the topic through an interactive online experience. This material was built by a team of Regulatory Affairs Experts with a Qualification from Northeastern University, Boston, piloted by a Senior Member able to articulate theory with practice.

Curriculum

Lesson 1: Who is a Service Provider?

• The Key Steps for Management of Service Providers

Lesson 2: Identification

Lesson 3: Evaluation and Assessment

Lesson 4: Qualification

• Key Factors to Be Evaluated While Approving a Service Provider
• Guidelines to Establish a Supplier Qualification Program to Source GxP Relevant Materials and Services of Standard and Consistent Quality
• Assurance of Supply
• Quality and Regulatory Compliance
• Technical/Innovation
• Responsiveness & Communication
• Different Types of Service Providers
• Reported Cases Where Mandatory Steps Are Not Followed

Lesson 5: Audits

Lesson 6: Agreements

Conclusion

References

Glossary

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