View all courses

Management of Service Providers

Management of Service Providers


The relevance of a fool-proof service provider recruitment program by pharmaceutical companies is that it provides a barrier that allows only materials and services of acceptable quality to be used in the manufacturing process. This course shows the importance of following a uniform recruitment process which includes the evaluation of the service provider’s reputation in the market and the quality of the materials and services they provide. To achieve GMP, it is also necessary for a credible monitoring process to be put in place to ensure that the quality provided is consistent. It is always in the best interest of the consumers and the company’s image that the teams involved in the recruitment process be made up of qualified individuals.


In this course, we provide a synthesis of the topic through an interactive online experience. This material was built by a team of Regulatory Affairs Experts with a Qualification from Northeastern University, Boston, piloted by a Senior Member able to articulate theory with practice.




Lesson 1: Who is a Service Provider?


  • The Key Steps for Management of Service Providers


Lesson 2: Identification


Lesson 3: Evaluation and Assessment


Lesson 4: Qualification


  • Key Factors to Be Evaluated While Approving a Service Provider
  • Guidelines to Establish a Supplier Qualification Program to Source GxP Relevant Materials and Services of Standard and Consistent Quality
  • Assurance of Supply
  • Quality and Regulatory Compliance
  • Technical/Innovation
  • Responsiveness & Communication
  • Different Types of Service Providers
  • Reported Cases Where Mandatory Steps Are Not Followed


Lesson 5: Audits


Lesson 6: Agreements








Quiz Questions and Feedback


Management of Service Providers
Ellena J. Jefferson
Ellena is a CAPA Manager at Janssen Pharmaceuticals where she serves as a Training and Quality Advisor with ICON plc, a global provider for consulting and outsource development in the pharmaceutical industry. She holds a Masters of Science in Research Administration, Magna Cum Laude from the University of Central Florida. Ellena is a fixer who continuously strives for excellence as a way of life; not just as a job

$150 $150

Buy now

General info:

Duration :



Skill level:




Final exam:


Certificate of Completion:



Participants were introduced to the basic principles of recruitment of service providers in the pharmaceutical industry. They are now able to put together a recruitment team and monitor the recruitment process successfully.

Regina C


Training Director

$150 $150

Buy now
Management of Service Providers

See a preview of this course

No video yet for this course

We might have this course but it's not displayed online. Please type your email and we will get back to you within 24h